As we’ve mentioned many times since June, 2016 is the year of the Enom Evolution. We’ve promised a renewed focus on user- and developer-centric features to make the Enom experience as seamless as possible. To this end, we’ve redesigned Enom.com, opened a new hub for developers, and today, we’re happy to announce the launch of a new ticketing system.
The immediate effects of this investment into a new ticketing system will be faster response times and easier management of tickets, as they are processed. You will see a range of new features and functions, including improved search functionality and user-friendly navigation.
You will also notice a change in the way we communicate the status of your ticket to you. The emails you receive when a ticket (now referred to as a “case”) is opened or resolved will have a simpler and cleaner look than the previous system, which should make it more efficient for everyone to use.
We’ve been working on the Support Ticketing system for the last several months and are very excited for today’s launch. It will take a few days to make a complete transition, so in the meantime, all tickets that are currently open in our legacy system will remain there and be resolved from that platform. All new customer cases will use the new support system. Additionally, if you have entered a ticket prior to October 10th, you can continue checking the status of this ticket until the end of October.
We think this new ticketing system will greatly improve customers’ interactions with our support team and should minimize the inconvenience of any issues you run into while using the Enom platform. If you have any concerns or questions about the changes, feel free to reach out to us by email or visit our support account on Twitter (@EnomSupport).