It’s hard to believe it has been 3 months. Since the acquisition, we have been working diligently (and harder than we have ever worked in our lives). We wanted to take a moment to give you a quick update on the work being done, and it’s also important for us to share our vision for the future.
Enom and OpenSRS now form the largest wholesale registrar in the world. The 2 brands under the Tucows umbrella have nearly 40 years of combined industry experience. The acquisition of Enom shows that Tucows continues to believe and invest in the wholesale domain space.
Engineering work
We have started multiple engineering initiatives focused on improving the Enom platform such as more convenient login and credentials management. You will see more features rolling out over the coming months, such as a new end-user access portal. We are committed to putting our customers first so, as a reseller, you should expect us to get involved with you. We are interested in getting your input over the next couple of months so we learn more about what your needs are and empower you to be successful.
Customer service
At Tucows, we strongly believe in great customer service. We have been actively working on improving service for all Enom customers, including new support tools and systems that better connect your needs with our solutions. Expect us to further invest in our customer service for Enom so we can serve you even better.
Our collective experience at your service
Now being the 2nd largest domain registrar worldwide, with two excellent brands and a combined team of great people with many years of experience, we have a unique chance to develop our wholesale services platform with tools that are tailored to our customer’s needs and are easy to use.
Remote offices
Tucows will continue to run the Kirkland office. With more than 80 people, Kirkland will continue to house a significant portion of the talent responsible for the domains business.
Search for new talent
We are currently hiring customer service advisors and an UX designer to join our Kirkland office. As a talent looking to join Tucows in Kirkland, expect to work for a passionate team that values your career development and opportunity to have an impact. We are dedicated to the best solutions for our customers, creating tools and services that you can be proud of. We have free Friday lunches, are dog-friendly, and are located across from Houghton Beach in Eastside Seattle’s only waterfront town.
We’ll keep you up to date as the work progresses on our end.
The Tucows team