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  • Our Ongoing Commitment to Combatting DNS Abuse

    October 18, 2019

    Announcement, Featured, News

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    Views: 3175

    Abuse is a significant problem on the Internet today and, as a provider of Internet infrastructure services, we constantly consider what role we should play in combatting this issue. We actively investigate and respond to reports of abuse, but like other registrars and registries, we’ve been alone in developing our approach—until now.

    Abuse has been a growing topic of conversation in our industry. Today, several major registrars and registries released a DNS Abuse Framework defining what types of abuse to the domain name system (DNS) we are the appropriate parties to take action on. It’s our hope that this commitment by DNS providers to address abuse on our platforms will help establish industry-wide standards that both protect free speech and ensure that the Internet remains free and open while keeping malicious online activity in check. 

    What is DNS Abuse? On the surface that should be easy to answer: it’s abusive use of the domain name system. But as you get into the details, there are often more questions than answers. Who decides what is abusive? Who should respond when it happens? As a domain name registrar, our obligations are spelled out in the Registrar Accreditation Agreement (RAA), but although we must “take reasonable and prompt steps to investigate and respond appropriately to any reports of abuse,” (RAA 3.18.1) the RAA doesn’t provide a specific definition either of abuse or of what steps are reasonable.

    For some registries, Specification 11 of their respective Registry Agreements provides more assistance, referring to specific types of behavior as security threats: pharming, phishing, malware, and botnets. Until now, however, there has not been a consistent, common understanding of how to define abuse, meaning we haven’t been able to come to an agreement on who should respond when it happens.

    This new DNS Abuse Framework proposes a shared definition of DNS abuse, relying on the Internet & Jurisdiction Policy Network’s definitions of the four behaviors listed in the Registry Agreement plus spam (but only when spam email is used as a delivery mechanism for another type of abuse, such as malware). This Framework also considers additional types of abuse that DNS providers should respond to—even if we are not required to do so under our respective contracts. Reaching a common agreement about what constitutes DNS abuse is a crucial component of any industry-wide efforts to mitigate that abuse. 

    We encourage all Enom resellers to read through the Framework and become familiar with these types of abuse. To help, here’s a summary.

    Malware is software that is installed on a device, such as a computer or smartphone, without the owner’s consent and for malicious purposes (that’s where the “mal” comes from). This includes things like viruses or spyware.

    Botnets are networks of malware-infected computers, controlled remotely.

    Phishing is the term for a fraudulent or copycat email that tricks users into thinking it’s legitimate in order to obtain personal data or financial information such as credit card numbers.

    Pharming is the use of DNS redirection to bring Internet users to a different website than the one they intended to visit, in order to obtain personal data or financial information or install malware.

    Spam is unsolicited email; it is included in our definition of DNS abuse when it’s used as part of the delivery method for these other types of abuse, such as malware or phishing.

    As one of the collaborators of and signatories to this Framework, the Tucows family of registrars is committed to taking action when our services are used for these malicious purposes. As a community of stakeholders all seeking to provide safe and reliable Internet services, we’ve come together to find the most effective and appropriate means to mitigate these significant concerns. Since rules vary from jurisdiction to jurisdiction and there is no single global standard, we hope that this Framework helps to provide one. Having a consistent, industry-wide approach will help make responding to abuse faster and more successful, and this Framework can help those who encounter abuse online to know where to best direct their concerns so they’ll be addressed promptly.

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  • We’ve refreshed our Webmail

    June 19, 2019

    Announcement, Featured, News, Resellers, Uncategorized

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    Views: 4470

    As our Custom Email service grows, we’re working to continually improve the platform while maintaining high availability.

    One essential component of our email solution is our Webmail, which is both used by Enom’s direct customers and included in the email service our reseller partners can package as part of their own lineup.

    So, we’re excited to share that we’re launching a new Webmail! Starting today, users can preview the new Webmail to get familiar with the refreshed interface before its official launch on September 5, 2019.

    What’s new?

    The new Webmail will provide a better email experience. You’ll notice improved workflows and a clean, mobile-responsive interface that makes it easier to send emails, manage contacts, organize important events, and more.

    It’s important to note that the transition to the new Webmail will NOT impact contacts lists, settings, or any other existing mailbox data. The various functionalities and features of Webmail will remain, but their look, location, and how users interact with them, will change.

    What Custom Email users need to know

    On your Webmail login screen, you’ll now find an option to “Use the Webmail Interface Preview.” Simply toggle this on and log in to use the new Webmail interface. If you have any trouble, check out our Webmail Cheat Sheet.

    Over the next few months, we encourage you to get familiar with the refreshed interface. On Sept. 5, 2019, the new Webmail will become the default experience for all users—our old Webmail will be retired.

    We’d love to hear your thoughts on the new Webmail, particularly during this “Preview” period. You’ll find a Feedback option in the sidebar menu of the new interface.

    What resellers need to know

    If you already sell Custom Email…

    The new interface offers an intuitive user experience and will NOT impact your customers’ mailbox data or your own settings or integration. That being said, there are a couple of things we recommend you do to prepare for this change:

      Update your support and marketing resources

    We’ve created a number of resources to help you out. On our Webmail Landing Page, you’ll find everything from reusable communication templates to detailed end-user guides—repurpose these materials as you see fit.

      Let your customers know about the new Webmail

    They’ll now find a “Use the Webmail Interface Preview” toggle option on their Webmail login page. Our White-Label Messaging templates can help you with your communication efforts.

      Make note of the launch timelines

    Today: your users can preview the new Webmail to get familiar with the refreshed interface.

    Sept. 5, 2019: the new Webmail will become the default experience for all users—our old Webmail will be retired.

      Let us know what you think!

    Between now and Sept. 5, our new Webmail’s official launch date, we’ll be collecting feedback to help us improve the interface. Share your thoughts

     

    If you don’t currently sell Custom Email…

    Now is a great time to add email your lineup! Custom Email has all the standard features your customers want, but it costs a lot less than other solutions on the market.

    It offers you the potential to boost revenue and customer loyalty while avoiding the resource and infrastructure costs associated with hosting your own email service. We also make migration easy.

    Want to learn more? Contact our sales team today.

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  • What Domain Resellers Should Know About ICANN’s Temporary Specification

    September 18, 2018

    Advice, Featured, GDPR, Industry Insight

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    Views: 7356

    Colleagues review ICANN's temporary specification requirements.

    On May 17, 2018, ICANN issued a  “Temporary Specification for gTLD Registration Data,” the purpose of which is to provide ICANN’s contracted parties (registrars and registries) a path towards compliance with both ICANN contractual requirements and the GDPR. This involved the introduction of numerous registrar requirements, aimed at resolving points of conflict between ICANN’s Registrar Accreditation Agreement (RAA) and the GDPR. Here, we’ll highlight those requirements that are most relevant to our resellers, provide our stance on the Temporary Specification, and discuss some related upcoming features being added to the Enom platform.

    What is a “Temporary Specification”?

    To understand what makes the Temporary Specification unique, it’s important to understand how ICANN policy is typically developed. Normally, any policy that is binding on contracted parties (registrars and registries) is developed by a bottom-up, participatory process, taking input from all stakeholders and interested contributors, along a defined path called a  “policy development process” (or “PDP”).

    The output of a PDP is presented for public comment, refined, and then presented to ICANN’s Generic Names Supporting Organization (GNSO) Council for a vote. After a policy is approved by the GNSO Council, it is presented to the ICANN Board for final review and approval. Only after the ICANN Board approves the policy does it become binding on registrars and registries through a contractual provision in the above RAA.

    The Temporary Specification was issued as an “emergency policy,” meaning it was adopted by a super-majority of the ICANN Board and bypassed the normal policy development process. Emergency policies must be re-approved by the ICANN Board every ninety (90) days and can exist for no more than one year. The idea is that one year provides sufficient time for the ICANN community to develop a permanent policy along the normal, bottom-up development path. The Temporary Specification was adopted on May 17, 2018 and will expire on May 16, 2019.

    What does the Temporary Specification require of registrars?

    The Temporary Specification includes a long list of items that registrars “must” or “shall” implement in order to be in compliance with their Registrar Accreditation Agreement, many of which are pulled directly from, or are heavily based on, the GDPR itself.

    Here are some of the highlights, specifically those most relevant to resellers and registrants, with a note about any related changes we’re making within the Enom platform.

    Registrars “must” or “shall”:

    1. Redact personally identifying information from the public Whois output when (a) the registry or registrar is located in the EU; or (b) the registrant is located in the EU; or (c) the registry or registrar uses a data processor located in the EU for the registrant’s personal data. The redacted fields must say something like “REDACTED FOR PRIVACY.” (Temp. Spec. Appendix A Section 2)

    Enom’s approach: As of May 25, 2018, Whois lookups results for all domains on our platform have returned “Data Protected” in place of any personally identifying information. However, we haven’t just limited this practice to the specific cases listed above; the redaction of personal data in the public Whois is our default for all domains on our platform.

    2. Provide a method for third parties to contact the registrant through an anonymized email or web form. (Temp. Spec. Appendix A Section 2.5)

    Enom’s approach: We plan to launch a Whois Contactability service that will allow the registrant to be contacted through a hosted web form. We’ll provide more details in the next few weeks.

    3. Provide a means for the registrant to consent to have their contact details displayed in the public Whois, instead of the “Data Protected” notice mentioned above. (Temp. Spec. Section 7.2.1)

    Enom’s approach: We’ll soon be launching a Whois Publicity service that allows registrants to opt into the display of their personal data in the public Whois, details of which will be released in the coming next weeks.

    4. Implement Tiered Access to full Whois data, so that third-parties with a legitimate interest in access to a registrant’s personal data (such as law enforcement agencies) can review that data when necessary and appropriate. (Temp. Spec. Appendix A Section 4)

    Enom’s approach: We’ve built a Tiered Access Directory — or “gated Whois” — that accomplishes this.

    5. Provide mandatory disclosures to registrants detailing who has the registrant’s personal data, how it is processed, when and why a data transfer crosses international boundaries (if applicable), and the specific reasons that data is collected and transferred, among other subjects. (Temp. Spec. Section 7.1.)

    Enom’s approach: This information is easily located on our Data Use Information Page

    6. Comply with a new transfer policy, described in Appendix G to the Temporary Specification.

    Enom’s approach: The domain transfer process changes we announced on April 30, 2018, anticipated the new transfer policy outlined in ICANN’s Temporary Specification. No further changes are needed.

    7. Implement and observe Service Level Agreement (SLA) standards for Registration Data Access Protocol (RDAP), otherwise known as the successor to the WHOIS protocol. (Temp. Spec. Section 5.2)

    Enom’s approach: These Service Level Agreement standards are not yet finalized, but Enom has played an active role in the RDAP pilot project. We’re in a position to easily implement any minor changes to our current system that the final agreement may call for, and to help shape the SLA to ensure it’s something that all registrars can meet in order to provide a reliable and fast RDAP service to users.

    How and when are registrars expected to comply with the Temporary Specification?

    ICANN has stated that it is “enforcing the requirements of the Temporary Specification as of 25 May 2018, as it does any other ICANN agreement or policy requirement.” However, aware that the requirements of the Temporary Specification came late, ICANN has provided registrars some leeway. While ICANN has already sent notices of non-compliance to many registrars, they appear to be withholding further action so long as the registrar demonstrates that they are working toward compliance. So we can expect that the various GDPR compliance processes in place now — which vary from registrar to registrar —  may look quite different down the road. Virtually every registrar, including Tucows, is changing its implementation in important ways to comply with the Temporary Specification.

    What changes is Enom implementing?

    We have already implemented the majority of the mandatory requirements. As mentioned above, you can expect two new features in the coming months: Whois Contactability, which provides a means to contact the registrant through public Whois lookup results, and Whois Publicity, which allows registrants to opt into the public display of their contact data.

    What is Enom’s stance on the Temporary Specification?

    We believe industry-standard processes are important — they provide a level of consistency very much needed in this highly-connected registrant/registrar/registry network. Many of the Temporary Specification requirements will help move the industry forward towards a unified approach.

    However, we view other aspects of the Temp. Spec. as problematic. The Temporary Specification aims to provide registries and registrars with a path to comply with both ICANN contractual requirements and the GDPR, but in a way that maintains “the existing Whois system to the greatest extent possible” and requires “robust collection of Registration Data.”

    At Tucows, we believe that “maintaining the existing Whois system” and requiring “robust collection” of data violates the basic principles of GDPR. Put another way, we do not believe that the Temporary Specification is fully compliant with the GDPR. We have an ongoing disagreement with ICANN as to what the GDPR requires in three discrete areas, which is the subject of the ongoing ICANN v. EPAG litigation in Bonn, Germany.

    Right now, we’re focused on implementing those Temporary Specification requirements that do not conflict with the GDPR (which is, of course, the vast majority). The GNSO has initiated an Expedited Policy Development Process (“EPDP”), which we are watching with great interest, as we work within the registrar community to advocate for the best outcome for registrars, resellers, and registrants. We’re advocating for policy which fully complies with the GDPR, keeps domain registration and management simple, and protects the interests of our resellers. As we’ve said before, in any instance where ICANN policy conflicts with the law, our priority is compliance with the latter.

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  • Enom’s Tiered Access Directory (gated Whois)

    June 19, 2018

    Announcement, Featured, GDPR, Industry Insight

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    Views: 6057

    keys on surface.

    Over the past few months, we’ve talked quite a bit about the concept of our Tiered Access registration directory, also referred to by its informal title, “gated Whois”. This has sparked many questions from our reseller partners and other interested parties who are curious about how the system works, who may have access, and what the accreditation process looks like. Today, we’ll address these topics and discuss why we believe a gated Whois system is the best solution for our platform, our resellers, and our registrants.

    Why are we implementing a gated Whois?

    As we’ve written before, in updating our platform to achieve GDPR compliance, we used data privacy laws as our starting point. We worked from the ground up to design processes that we believe comply with those laws and their underlying principles, and adhere to our contractual requirements with ICANN and other TLD registries to the fullest extent possible. The changes we made, including the decision to remove contact data from the public Whois, are necessary to protect ourselves and our reseller partners from the possible legal repercussions of improperly processing or exposing personal data. Furthermore, we believe this change to the public Whois makes sense — data protection should be extended to all domain owners, and we don’t see any legal basis or justifiable need to publicly display unredacted contact data.

    That said, we acknowledge that, in many cases, third parties may have a real, justifiable need to access a registrant’s personal data, and these legitimate interests are also provided for within the GDPR’s definition of “lawful processing”. By restricting the general public’s access to personal data and introducing our Tiered Access registration data directory, we are complying with the GDPR and extending its protections to all registrants on our platform while ensuring that those with a legitimate legal basis have access to the data they need in order to protect the public and exercise their own rights.

    Who will have access and how will they be accredited?

    Through a rigorous authentication process, Tucows will ensure that only those with a legitimate interest are given access to the gated Whois system and that this access is restricted to only those data elements that the user needs. Parties with a “legitimate interest” may include law enforcement agents, members of the security community, and commercial litigators.

    At present, we are actively responding to requests for accreditation from members of those communities. In the near future, interested parties will be able to click an application link on tieredaccess.com to submit an email with the required application information. This will include the requestor’s first and last name, organization, and email address, which specific domains they want to access, and the requested duration of access. They will also be asked to provide any other pertinent details such as the legal basis for the request.

    What data will be displayed in the Tiered Access Directory?

    There are three factors, that in combination, determine what contact data will be visible to an accredited Tiered Access user by default: the user’s permission access level, the registrant’s data use consent settings, and whether the domain is privacy-protected.

    Permission Access Levels for Accredited Users

    In designing our gated Whois system, we started from the principle of data minimization and determined that a Tiered Access directory was the best way to protect the privacy of our customers while providing parties with legitimate interest access to relevant registrant data. At a high level there are three permission access tiers, and within each we can further restrict permissions by many different factors.

    Through conversations with stakeholders, we determined three major categories of requestors: law enforcement, commercial litigation interests, and security researchers. We then examined the various personal data points we collect and identified those which are most pertinent to the above-mentioned parties. We have done our best to balance individual privacy and the rights of registrants with the rights of law enforcement and the people they protect, the rights of commercial litigators and their clients, and the need for a safe and secure Internet.

    Tier One – Law Enforcement Authorities

    Users within this tier must be a member of a law enforcement authority with jurisdiction over Tucows or one of its companies, and are provided access to the widest range of registrant data available through our Tiered Access system. Our aim is to supply these parties with data elements that may be relevant to a legal investigation while still respecting the registrant’s privacy and consent choices.

    Please Note: For the small subset of ccTLDs whose registries contractually require the admin and tech contact info, a portion of those datasets may be included in tier-one results.

    Tier Two – Commercial Litigators

    Access for users within this tier will be limited to those elements deemed necessary to exercise their clients’ rights to pursue legal action against the owner of a domain registered on our platform.

    Tier Three – Security Community Members

    Users belonging to this tier provide a valuable public service by examining trends in online criminal activity, helping to make the Internet safer for everyone. They may only view a limited set of information because, while they inarguably play an important role in online security, they have no official jurisdiction or legal authority.

    Data Use Consent Settings and Whois Privacy Status

    For domains without Whois Privacy protection, the Tiered Access system (gated Whois) can display the following data:

    • Data that we require by contract: registrant name, country, email, and organization (if applicable)
    • Data that the registry requires by contract
    • Data which we have consent from the registrant to process

    This means that, in instances where the registry does not contractually require any data elements and we do not have consent to process any additional elements, only the minimum data that we require contractually will be shown.

    Tip: Through a quick search on our Data Use Information Page, you can determine which data are processed as per the registry’s contract and which are processed by consent.

    For domains with Whois Privacy protection, the Tiered Access system will only display the Whois Privacy contact data, just as it appears for privacy-protected domains in the public Whois. It’s also important to note that the process to reveal the underlying ownership information has not changed with the introduction of a gated Whois; we would still require the tiered-access-accredited party to provide a court order, subpoena, or similar legal justification before our Compliance team would provide the underlying contact data. In short, all the benefits of Whois Privacy carry over into our gated Whois system.

    Further Customizing User Access

    As we outlined above, the actual data elements visible by default to any accredited user of the Tiered Access system depend not only on the data use consent settings and privacy status of the domain, but also on the accredited user’s permission access level. On top of these controlling factors, we can also place additional custom restrictions on a user’s account.

    Our Tiered Access system uses the Registration Data Access Protocol (RDAP), developed by the Internet Engineering Task Force as an eventual replacement for the current WHOIS protocol. One of the essential benefits of using RDAP is that it allows us to define user access options at a very granular level. We can, for example, restrict the number of domains a user can query per day, the data fields returned by each query, which specific domains can be queried, and which data elements are returned in the response. We can also set the specific duration for which a user’s account remains active.

    This means that some users may have access to the full set of registrant data we hold, restricted only based on the registrant’s data use consent settings and the Whois Privacy status of the domain. For other users, it may be that only the registrant’s email address, only the registrant’s name and country, or, perhaps, only contract-based data, will be shared.

    What’s important to take away is this: our high-level tiers are a starting point; we have the flexibility to customize as needed and make adjustments as we find the best way to balance the rights of multiple parties.

    How will the Tiered Access system be accessed?

    The sign-in portal is available at tieredaccess.com. This page also includes an explanation of the Tiered Access registration directory and some information about who may be accredited. Over the next few phases, we’ll add an option to apply for access, a link to the applicable Terms and Conditions, and a public Whois lookup option, allowing the page to function as a Whois directory for both the public and gated versions of the service.

    Will resellers have access to the Tiered Access system?

    We have no plans to provide our reseller partners access to the gated Whois, but, if you’re one of our resellers, this shouldn’t be cause for concern — the data that appear in Tiered Access for any domains in your account are accessible to you through the Domains tab of the Control Panel or the GetContacts API command. Also, keep in mind that with the new domain transfer process, the gaining registrar no longer has to send the initial Form of Authorization to the registrant email address, which has historically been retrieved from the contact details in the public Whois.

    Finding a Balance

    Much of the debate over the concept of a gated Whois system has focused around finding a balance between protecting individual privacy and ensuring that those using domains to perpetrate malicious activities can be held accountable. A recent Techdirt article described the debate’s central question as, “which is more important for society: protecting millions of people from spammers, scammers and copyright trolls by limiting the publicly-available Whois data, or making it easier for security researchers to track down online criminals by using that same Whois information?” As a registrar, our central concerns are compliance with law and protecting the data we process. However, we also believe that, as far privacy laws permit, those who play an essential role in keeping the Internet safe should have access to the data they require in order to do so. Our Tiered Access system is a solution that accomplishes both objectives.

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  • Why Choose an EV SSL Certificate?

    June 13, 2018

    Advice, Featured, SSL

     Like

    Views: 5390

    Identity theft and browser warnings are growing concerns among consumers. And while you may think enabling SSL on your website will allay these fears, failure to select the right TLS/SSL certificate can erode customer trust. To regain trust, site owners need an easy, reliable way to show customers that transactions are secure and that the site operator is who it says it is. But with the variety of TLS/SSL certs available – DV, OV, or EV – figuring out the best certificate for your business can be confusing. There are major differences in how domains are validated, and the following outline provides some key insights as to which certificate to select for your specific needs.

    Domain Validation (DV) SSL Certificates

    DV certificates prove ownership of the actual domain through a simple email validation process. DV certificates can be issued in minutes, show trust indicators in browsers (like the padlock icon), and enable HTTPS.

    However, DV certificates do not vet the legitimacy of an organization and should not be used for e-commerce sites. Accordingly, DV certificates are best for internal sites, test servers, test domains, and for small to medium-sized businesses seeking cost-effective security.

    Organization Validation (OV) SSL Certificates

    OV certificates provide the same level of protection as DV certificates but go one step further. With an OV certificate, the Certificate Authority (CA) confirms the business is registered and legitimate, checking details such as business name, location, address, and incorporation or registration information, making these certificates more suitable for public-facing websites.

    An OV certificate will also enhance a website’s reputation, providing customers greater assurance in conducting e-commerce transactions.

    Extended Validation (EV) SSL Certificates

    EV SSL certificates provide the highest level of trust, giving customers greater confidence that they are conducting business through trusted websites. EV SSL certificates are the industry standard for e-commerce websites. An EV SSL certificate triggers high-security web browsers to display an organization’s name in a green address bar and show the name of the Certificate Authority that issued it:

    EV SSL certificates confirm site identity and validate the organization according to rigorous industry guidelines established by the CA/Browser Forum, including a strict vetting process using techniques that have been proven reliable in protecting the internet’s most valuable online businesses for more than ten years.

    EV SSL certificates are a good choice for businesses, as these certificates can enhance credibility by showing suspecting consumers that sites are legitimately what they purport to be and that a business is serious about protecting the data of its customers.

    Summed up, for the greatest level of website security, EV SSL certificates are the best choice.

    Find Out More

    This post was sponsored by Comodo CA, one of our trusted SSL providers. For more information about SSL, and a complete list of their products, visit www.ComodoCA.com.

    Read More

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