We do support differentlyAnd it shows
No one enjoys complicated phone trees or talking to robots. Reach out to us for help and you’ll be connected with a friendly human, every time.
Long story short, customer support isn’t a periphery service for us. It’s a pillar of our business — one that sets us apart from our competitors.
- Free 24/7 support
- A friendly team based in the USA and Canada
- No frustrating phone menus
- Dedicated advisors, supported by serious training and advancement opportunities
Here’s what you can count on (we promise)
- You won’t get lost in a confusing phone system. Just call in and speak to a real human being — a compassionate and capable one, at that.
- You will have a personalized, positive experience with a caring and inquisitive advisor — every time you contact us.
- We will spend as much time as needed to answer all of your questions and solve any service issues you’re facing.
- You won’t be transferred or “escalated” to other teams or departments. We are trained professionals in all areas of our business, and we’ve got a flat organization structure. The advisor that answers the phone will be with you all the way.
- We will always make it right for you if we did something wrong.
- We will be open and transparent with you so you always know what to expect.
- You will receive a personalized follow-up email from us after every interaction. If we have helpful tips, tricks or links, we promise to include them so you have a handy reference in case the issue comes up again.
- We will read every survey comment you leave us because we care about your experience and want to be your best advocate.
- If all our advisors are busy when you call, you’ll have the option to have us call you back, without losing your place in the queue.
See for yourself
It’s one thing to read about it. It’s another thing to experience it. Give our support team a call at 1‑855‑600‑0886.