Enom criminal subpoena policy
If you seek the identity or account information of an Enom customer in connection with a criminal matter and you are a member of the law enforcement community, you must provide Enom, Inc. with a valid warrant or subpoena.
Enom reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Enom customer information is related to the pending matter and the underlying due process.
Submission of subpoenas
Due to the COVID-19 situation, Enom employees have been encouraged to minimize work-related contact. Expect severe delays for physical mail.
You may serve us via email at firstname.lastname@example.org
Notice to customer and response time
Upon the receipt of valid due process issued by an appropriate court, Enom may promptly notify the customer whose information is sought via email or mail. If the circumstances do not amount to an emergency, Enom may not immediately produce the customer information sought by the subpoena and may provide the customer an opportunity, within the response time provided by Enom in the subpoena, to move to challenge the subpoena in court. Enom reserves the right to charge an administration fee to the customer by charging the customer’s Enom account.
Fees for subpoena compliance
Enom may charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Enom invoice. Checks should be made out to Enom, Inc. Enom’s subpoena compliance costs are as follows:
- Research – $75.00/hour
- Federal Express – Cost as Billed
- Copies – $.25/page
Policy regarding email or other electronic communications
Except as required by an order in accordance with 18 U.S.C. §2701 et seq. issued by a court of competent jurisdiction, Enom will not produce the content of email or other electronic communications.
Reservation of rights
Notwithstanding any of the above, Enom reserves the right to challenge the validity of any subpoena or otherwise move to quash or take such other action to secure an order from the relevant court that Enom is not required to respond to the subpoena.
Modification of policy
Enom reserves the right to modify this policy at any time in its sole discretion.