We are switching email platforms...

 
 

Overview

On June 19th, 2017, Enom will switch to a new and improved email platform. Most of the work for this change will occur on the Enom backend. Customers shouldn't experience any service interruptions.

However, questions and issues may arise and we have decided to put together some frequently asked questions to ensure you are ready for the change.

Last update: June 12, 2017

 
 

Timeline

Below is our timeline for the changes as they go into effect:

Pre-migration

Do not make any changes to settings and passwords between June 14th and June 19th to ensure a smooth migration.

Platform switch

As of June 19th 8PM PDT all accounts will start using the new email platform. The webmail interface will change.

Cleanup begins

Between June 19th and June 30th, we will be working diligently to address any issues that may arise during the email platform migration.

 
 

FAQs

 
  • What is happening to my current email service?

    All mailboxes are being migrated to a new email platform. It’s a feature-packed solution that boasts an easy-to-use interface and an impressive array of functionalities.

  • Can I continue to use my email?

    You can continue to access and use your mailbox normally. We ask you not to make changes to settings or passwords in the 5 days leading up to the switchover to the new system (June 14 - June 19) to ensure a smooth migration. Throughout the process, you will be able to send and receive mail. During the DNS switchover process, if you are actively connected to the old platform, you may receive an error stating that your client or webmail interface can no longer connect to the service. On retrying to access the email service, you will be directed to the new service to log in. Once you log in, you will see the new interface.

  • What is the exact time of the migration?

    It will take place on June 19th at 8PM PST to minimize disruption.

  • What is being migrated over to the new platform?

    All of your email (including folders), passwords, contacts, forwarding settings, whitelist (safe sender lists), and an email signature

    This is the list of the content that will not be migrated:

    • Webmail calendars
    • Auto-responders
    • Filters
    • Blacklists
    • Data storage (files stored on the mail server)
  • How long will it take to move all my data?

    The length of time that it takes to migrate data varies depending on large the mailbox is. Every effort will be made to ensure that the data is loaded prior the switchover. However, recently delivered mail may be delayed until a post switchover email migration sync process is completed, with a possible delay for some users of up to 24 to 72 hours.

  • Where can I learn more about this new email platform?

    We have created a comprehensive guide and we encourage you to look at it.

  • Is my pricing going to change?

    No, we are not changing any pricing on our email offerings.

  • Is my storage requirements going to change?

    No, we are not changing your storage requirements, it will remain the same.

  • What will happen to my current inbox during the migration?

    Your inbox will be migrated to a folder called “Inbox_old” within the new email platform.

  • How to do I change my DNS records?

    If you are currently using third-party DNS servers, you will need to change your DNS records on June 19th, 2017. To modify the DNS on your domain, please do the following:

    1. Log into your account.
    2. Under the menu option Domains, click My Domains.
    3. Click on the domain name you wish to work with.
    4. Click on DNS Server Settings or select DNS Server Settings from the Manage Domain drop-down list.
    5. Choose Our Servers to use the name servers supplied by us, or Custom to enter your own name servers addresses. If Custom is chosen, you may enter up to 5 name servers (e.g., ns1.example.com).


    Detailed guide:
    https://www.enom.com/kb/kb/kb_0086_how-to-change-dns.htm?Highlight=DNS%20change

    Tutorial video: https://www.youtube.com/watch?v=3rBB7qXr7JM

  • What do I change my DNS records to?

    In your DNS records, you will need to delete the old domain name within the MX/Mail record and replace it with your current domain name.

    MX record example: If the current MX record is “mx.mail2.name-services.com”, and your domain name is “mydomain.com”, the final MX record should be “mx.mydomain.com.cust.a.hostedemail.com”.

    Mail record example: If the current record is “mail2.name-services.com”, and your domain name is “mydomain.com”, the final Mail record should be “mail.mydomain.com.cust.a.hostedemail.com”.

  • Can I access the old email platform?

    Yes, from June 19th to June 30th, old email platform can be accessed by clicking on the “Old Inbox” link within the login screen. This is a great way to reference any settings and data that were not migrated over, and make any needed adjustments on the new email platform.


  • Can I use old email platform?

    The old email platform should ONLY be used as a reference tool. Please DO NOT perform any action on the old email platform such as creating folders, adjusting settings, etc. Any changes will NOT register on the new email platform and will therefore be lost with the deprecation of the old platform on June 30th.