PowerPipe Customers Migrating to Enom - FAQ

Email: help@enom.com

Phone: 1-855-600-0886 toll-free in the United States and Canada

Hours of Operation: 24/7 EST

Help Center and Live Chat: Enom's Support site

Thank you for taking the time to read about the upcoming migration of your services from PowerPipe to Enom.

The migration of your services is happening so that we can provide a better experience to you, immediately and with continual improvements in the future. Enom, like PowerPipe, is owned and operated by Tucows Inc. While the PowerPipe platform hasn’t been improved for quite some time,  the Enom platform is modern and actively being developed. Both during and after the migration, you'll have access to a support team for your domains, hosting and mailboxes. This migration process will be seamless, with your products and account information brought over by Enom without your involvement.

Please review the frequently asked questions below so that you are familiar with how you will access your account with your domains, hosting and mailboxes after we complete the migration. We’re available via phone, email, or live chat if you have any questions that aren’t covered here.

Who is Enom?

Enom is owned and operated by Tucows Inc., which also owns PowerPipe, and other internet services companies. Enom is a wholesale domain name registrar that provides domain names and email to reseller partners like you, all over the world. Enom has been in business since 1997 and is based in Bellevue, WA, USA, with a Customer Support team operating out of Toronto, Canada.

Here's what will be staying the same:

  1. Account Information: Your account information will be transferred over seamlessly to Enom. Management of all of your account information and products (domains, hosting, and mailboxes) will be moved to Enom.

  2. DNS: There won’t be any changees to your DNS settings, and you should not experience any downtime.

  3. Domain Expiry Dates: All expiry dates for your domain names will remain the same.

Here's what will be different:

  1. Control Panel: After the migration, your services will no longer be accessible through PowerPipe. During the migration, Enom will send you your login information to manage your services using the Enom control panel. Any additional domains, hosting or mailboxes you wish to purchase can be purchased through Enom.

  2. Domain Pricing: Enom has a tiered pricing structure. You will automatically be placed in the appropriate plan based on the number of domain names in your account, and your projected total spend on domains. Please see our domain pricing page for details. The email you received should indicate which pricing plan you have been placed into. Learn more about how our pricing structure works

    Your account refill fee and processing fee will remain the same.


  3. Improved Customer Support: You can expect improved customer service as a result of this migration.  Enom has friendly and knowledgeable support staff that will provide full support for all of your services. You can reach our team in the following ways:


    Email: help@enom.com
    Phone: 1-855-600-0886 toll-free in the United States and Canada
    Hours of Operation:24/7 EST.
    Help Center and Live Chat: Enom's Support site

  4. Payments: Your billing statements going forward will either show "RS*DOMAINNAMEREGISTRATION" or "DomainName Register" or "Enom Domain Registrar" as the merchant, depending on your payment method.

Here's what you need to do:

  1. On the day of the migration, Enom will send you an email containing your account information, including your Enom username.

  2. Follow the steps in the email to access your Enom account at https://www.enom.com/login.aspx.

  3. Browse through your new Enom account and let us know if you have any questions or if we can help in any way!

Frequently Asked Questions (FAQ)

  1. Does this migration impact the expiration date of my domain names?
    No, the expiration date of your domain names will remain the same.

  2. Does this migration impact the expiration date of my mailboxes?
    No, the expiration date of your mailboxes will remain the same.

  3. What are the new costs of my domain names? 
    Enom uses a tiered pricing structure. You can view the prices for our various pricing plans on our domain pricing page. You have been automatically placed in the appropriate plan based on the number of domain names in your account and your projected total spend on domains. The email you received indicates which plan you've been placed in. Learn more about how our pricing structure works 

    Your account refill fee and processing fee will remain the same.


  4. What are the new costs of my mailboxes? 
    Your new mailbox cost will be .50 USD per year, per 5GB mailbox. The cost of additional mailbox storage is .50 USD per 5GB.

  5. Will I need to edit my DNS?
    No, your DNS will remain exactly the same. 

  6. What payment types does Enom accept?
    Enom accepts Visa, Mastercard, American Express, Discover Card. We also accept wire transfers, ACH transfers, USD checks, USD money orders and PayPal. 

  7. What name will I see on my billing information?
    Depending on your payment method, you will either see "RS*DOMAINNAMEREGISTRATION" or "DomainName Register" or "Enom Domain Registrar" on your bill.

  8. What happens if I try to log-in to my PowerPipe account?
    If you try to log into your PowerPipe account after the migration, you will be given a notice that you’ve been migrated to Enom.

  9. I don’t want to move. What can I do?
    We’re confident that you’ll find Enom to be an excellent domain, hosting and email provider, but if you don’t wish to move to Enom, then you can transfer your domain(s) to another registrar prior to your migration date. Additionally, if you don’t find Enom suitable after you have been migrated, you can easily transfer your domains to another provider at any time.

  10. I have more questions about this migration!
    Please feel free to contact the Enom technical support team in any of the following ways:

    Email help@enom.com
    Phone: 1-855-600-0886 toll-free in the United States and Canada
    Hours of Operation: 24/7 EST
    Help Center and Live Chat: Enom's Support site