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Received Order Number, but Order Failed to Complete

Article Number: KB 1697

Product: Domain Management

Audience:eNom Reseller, eNom Central, Bulk Register


My order was submitted successfully and I have an order number, however, I received an email that my order registration failed. Why did this happen?


As of October 19th, 2015 as part of ICANN's RAA requirements, all new domain registrations will have the contact information checked.


Under the ICANN RAA requirements, eNom performs the following checks during domain registration:

  • Valid phone number format based on the selected country
  • Valid email address format (contains an @, domain name, and no invalid characters)
  • Valid zip/postal code format based on the selected country

If any of these are not valid in the domain registration, the order will fail to complete even if it was submitted successfully.

If you did not enter any contact information, you may automatically be registering the domain using your account contact information. In this case if the Account Contact information is invalid, the registration will also fail.

More Information

Failed orders will generate an Order ID, but will not be completed successfully. Because of this, you will see a preauthorization on their card from failed order. To prevent your card from receiving multiple preauthorizations from Failed orders, please verify your Registrant and Administrative contact information is valid before submitting your order.

Last Updated: October, 2015


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