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TRUSTe is Ending Support for Privacy Policies

Article Number: KB 1674

Product: Value Added Services

Audience:eNom Reseller, eNom Central, Bulk Register


TRUSTe is ending its support for privacy policies - End of Life FAQ.


TRUSTe is ending its support for their privacy policies on April 30th, 2016.

We are in the process of removing the capability to purchase and renew the following policies:

  • TRUSTe Privacy Policy with Seal
  • TRUSTe Privacy Policy

What is going to happen to my current TRUSTe Privacy Policy?

Your TRUSTe Privacy Policy will not be valid after April 30th. The TRUSTe policy and any TRUSTe references will be removed automatically from your website by TRUSTe on April 30th. After this date, you will not be able to manage, purchase or renew any of these services. In the meantime, you will still be able to manage your existing TRUSTe privacy policy.

What do I need to do to prepare for the April 30th date?

TRUSTe will automatically remove your existing privacy policy from your website. However, if you’ve made any other TRUSTe references within your website, then you will need to manually remove them. TRUSTe will permit you to continue to use the existing policy by removing any references to TRUSTe, provided that, prior to posting the policy on your website and on an ongoing basis, you verify that the content of the policy is appropriate for your practices and reflects any changes to your business and / or data privacy laws. eNom makes no representations regarding the appropriateness of the policy for your business and/or website.

I have auto-renewal ON for my current TRUSTe policy, what is going to happen after April 30th?

In preparation for the April 30th date, we are turning all renewals off as of March 4th, so your auto-renewal settings will be disabled automatically after that.

I implemented the purchasing of TRUSTe Privacy Policy via your API; do I need to change anything?

You will not be able to purchase any TRUSTe Privacy Policy via our API starting March 18th, so you should remove the ability for customers to purchase these policies from your website before then.

How will I get reimbursed for the remaining unused time in my existing policy?

We will automatically issue a pro-rated refund to your account for the remaining unused time in your existing policy:

  • If your account can carry a balance, we will automatically credit your account balance with a pro-rated refund.
  • If your account can not carry a balance, we will issue a pro-rated refund to your credit card on file.

More Information

Please contact our Customer Service team at 425.274.4500 if you have any further questions regarding our refund process.

Last Updated: January, 2016


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