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How to Delete or Undelete Email in Webmail

Article Number: KB 1660

Product: Email

Audience:eNom Reseller, eNom Central, Bulk Register

Problem

How do I delete a message in Webmail? How can I undelete a message in Webmail?

Solution

How Do I Delete a Message?

To delete a message:

  1. Select the message to be deleted.

    Click on the check box located to the left of the message you wish to delete in any email folder (Inbox, Sent Mail, etc.). A check mark will appear in the check box, indicating that the message has been selected.

  2. Click Delete, located just above the check box column to delete the selected messages.

NOTE: Deleted messages are not completely removed from the system. They are moved to your Deleted Items folder. To remove them completely, open the Deleted Items folder and click Empty Trash. Deleted messages in the Deleted Items folder can be recovered, however once you click the Empty Trash link or delete them from the Deleted Items folder, the messages are permanently erased and cannot be recovered.

How do I Undelete a Message?

To recover a deleted message:

  1. Click on the Deleted Items tab to open the Deleted Items folder.
  2. Click on the check box located to the left of the message you wish to recover. A check mark will appear in the check box, indicating that the message has been selected. To select more than one message to be recovered, click on the check box beside each message.
  3. Click the drop-down menu marked Move to Folder and select the folder where you wish to store the recovered messages (typically Inbox, but you may move these messages to any folder). When you release the mouse button, the message(s) will be moved to the selected folder.

NOTE: Deleted messages in the Deleted Items folder can be recovered, however once you click the Empty Trash link, the messages are permanently deleted and cannot be recovered.

More Information

 

Last Updated: January, 2016

 

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