Support Center Email Updates
Article Number: KB 367
Product: Other Website Issues
Audience:eNom Reseller, eNom Central, Bulk Register
How can I ensure that I will receive an email whenever I create a new Support Center ticket, or when a ticket is updated?
The Support Center software will send you an email confirmation when you have created a new ticket and also when the ticket has been updated by our support staff.
If you are not receiving such email notices, there are a couple things you should check:
- Is your email address up to date? You can check your account email address following the instructions in the article, How to Change Account Information (Password, Credit Card, etc.)).
- Are the emails being filtered, or ending up in your spam filter? Emails sent from Support Center are sent from firstname.lastname@example.org and are sent to [Your Login ID]@onlinehelpservice.com (see KB 366 Your Support Center Email Address for more information). You will want to whitelist both addresses in your email program.
Last Updated: November, 2015