24/7 Support (425) 274-4500 | Submit a Ticket | Who is my Reseller?

Support Center Email Updates

Article Number: KB 367

Product: Other Website Issues

Audience:eNom Reseller, eNom Central, Bulk Register

Problem

How can I ensure that I will receive an email whenever I create a new Support Center ticket, or when a ticket is updated?

Solution

The Support Center software will send you an email confirmation when you have created a new ticket and also when the ticket has been updated by our support staff.

If you are not receiving such email notices, there are a couple things you should check:

  • Is your email address up to date? You can check your account email address following the instructions in the article, How to Change Account Information (Password, Credit Card, etc.)).
  • Are the emails being filtered, or ending up in your spam filter? Emails sent from Support Center are sent from support@support-services.biz and are sent to [Your Login ID]@onlinehelpservice.com (see KB 366 Your Support Center Email Address for more information). You will want to whitelist both addresses in your email program.

More Information

 

Last Updated: November, 2015

 

Still looking for help? Call us at 1-425-274-4500 or click here to open a ticket online.