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How to Remove All Credit Card Information from Account

Article Number: KB 106

Product: Accounting/Reports

Audience:eNom Reseller, eNom Central, Bulk Register

Problem

How do I remove credit card data from my account? I want to delete my credit card information, and not have it saved.

Solution

To remove credit card information from your account:

  1. Log into your account
  2. Click Account Settings at the top-left of the page.
  3. Scroll down to your credit card information and remove all details in all fields. Be sure that all spaces have been removed by pressing backspace until the cursor is at the far left side of the field.
  4. For drop-down boxes, select the blank space from the list.
  5. Click Save Changes at the bottom.

Without a credit card on file, you will not be able to use the refill account option, or the auto-refill option. Therefore, if the auto-renew option is turned on for your domains, and there are insufficient funds to process the renewal orders, the domains will expire.

You will receive courtesy emails to remind you that your domains could not be renewed. Once you place a credit card on file, you will be able to refill your account and process the renewals. After the 29-day grace period, expired domains will go into the redemption period and there is a fee to recover domains in this status.

More Information

 

Last Updated: October, 2015

 

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