Pending Delete Domains Registered under Partner Registrar Credentials
Article Number: KB 46
Product: Domain Management
Audience:eNom Reseller, eNom Central, Bulk Register
Under the General Settings for my domain, it says "Domain Registered at:" and then the name of a registrar other than eNom. When I look the domain up at the registry, it lists this registrar instead of eNom. Why is this?
In order to acquire Pending Delete domains on NameJet, we use many partner credentials to register recently deleted domain names, which increases our success level, but will show the domain registered through another registrar. Note that a whois lookup will indicate the domain is registered at the other registrar, however, the domain is managed via our interface.
When our system registers Pending Delete domains, it doesn't enter nameservers. Therefore, you will want to change the settings on the domain to custom DNS servers, or if you want to use our nameservers, switch to custom DNS servers and then switch back to ours. Please see the article, How to Change Domain Nameservers (DNS), for instructions on changing DNS servers. It can take up to 24 hours for the updated nameservers to propagate throughout the Internet.
Please submit a support ticket to request the change. We will contact our partner credential and have the WHOIS updated for you.
Yes, but the domain must be at least 60 days old. When you renew the domain, we will perform a transfer behind the scenes; this is why there is a 60-day restriction on the renewal and you can only renew for one year (see Domain Transfers: Reasons a Transfer Could Be Rejected). Once the renewal (transfer) is complete, the domain will have eNom credentials and one year will be added to the expiration date. After 24 hours, you can renew for multiple years if you wish to do so.
The domain must be renewed for one year to do this. Please refer to the answer for Can I renew domains under partner credentials previous.
In some cases yes. Please submit a ticket and tell us the domain name you wish to redeem, and the listed registrar. We'll check to see if it is one of the credentials that allows us to process the redemption for you. Please authorize us to charge your account for the redemption and renewal fees.
If we are unable to process redemptions for this listed registrar, you must contact that registrar directly to process your redemption order. You will need to create an account with that registrar and pay their redemption and renewal fees. After the order is complete, you can transfer the domain back to your account with us if you wish to do so (see INCOMING Domain Transfers: How to Initiate a Transfer).
Last Updated: October, 2015