Frequently Asked Questions

Enom Customers migrating over to Exact Hosting

 

Email: help@exacthosting.com
Phone: 1-844-818-1150 or 1-434-951-7900
Hours of Operation: Monday - Friday 8:00AM–8:00PM EST
Help Center: https://help.exacthosting.com

 
 

Thank you for taking the time to read this Frequently Asked Questions page about the upcoming migration of your services from Enom Retail to Exact Hosting. Exact Hosting is owned and operated by Tucows Inc, which also owns Enom. The migration of your services is happening so that we can provide a better overall experience for our customers. Both during and after the migration, you'll have access to a dedicated support team for domains, hosting and value-added services. In addition, this migration will allow us to offer an even better web hosting experience.

Please continue reading through the questions below so that you are familiar with how you will access services after we complete the migration. Feel free to reach out to us at anytime, either via phone or email with your questions.

Welcome to Exact Hosting. We look forward to working with you.

 

 

 

Who is Exact Hosting?

Exact Hosting is owned and operated by Tucows Inc, which also owns Enom.

 
 

Here's what will be staying the same:

  • Pricing: The prices for all your services will remain the same.

  • Value Added Services: Your products and their associated features will carry over to Exact Hosting.

  • Hosting Control Panel: Your hosting services will remain on Plesk.

  • Email functionality: Email will remain as Web Hosting Email. In some cases you may also see this referred to as Enhanced Email.

 
 

Here’s what will be different:

Managing your services: Your services will no longer be accessible at Enom, instead, we will send you a new login to manage your services at https://my.exacthosting.com. You will also pay for and order new services from this new client area. https://help.exacthosting.com/hc/en-us/sections/115001785107-Manage-your-account

Customer Support: Exact Hosting will now provide full support for all of your services. We have a dedicated team that can be reached at help@exacthosting.com or by calling 1-434-951-7900 or 1-844-818-1150.

Payments: Your billing statements will now show "EXACTHOSTING" as the merchant. Please ensure your credit card information is up to date with Exact Hosting. https://exact.help/update-credit-card

Domain Registrar: While your domain name will remain with Enom, all support, billing and renewal inquiries should be directed to Exact Hosting.

Website: Your website will move to newer, more powerful servers, running Plesk version 17.5. https://help.exacthosting.com/hc/en-us/sections/360000066627-Plesk

DNS: During the migration, we will copy and update the existing zone file to the new information automatically. We won’t change any of your custom settings and you should not experience any downtime.

Improved Customer Service: You can expect improved customer service as a result of this migration. If you have any questions or concerns about the upcoming migration, please contact the Exact Hosting support team. We’ll be happy to assist you.

 
 

Frequently Asked Questions (FAQ)