Web Hosting Help
Reseller Web Hosting FAQ
Web Hosting is a great new product at
eNom. You will find that most things work the same as regular
domain products, but you will also find new things to accommodate the fact that
Web Hosting can be very different from domains. This document has separate sections
for resellers selling Web Hosting via the API. You will also
find a series of FAQs targeted to either or both.
We have made it even easier than ever before to offer a new product. We have designed
Web Hosting around two different management interfaces. The first interface is the
Web Hosting packages sale and management section. This is the section currently
site where users can buy and manage their packages, and where all transactions are
initiated. Second, is a customer management section called the Web Site Control
Panel where users login to the package they already bought to modify their hosted
web sites. This new web site will be unbranded (brandable through PDQ), and will
be accessed by your customers at this address: http://webhosting.ehost-services.com
(API resellers) or http://webhosting.your-pdq-site.com (PDQ resellers).
However you offer Web Hosting, you will first have to set up your default retail
prices, your default retail Web Hosting packages, and your individual reseller sub-account
prices (if you have any).
Web Hosting for API Resellers
You will find all our Web Hosting commands in our
Web Hosting API documentation.
You may choose to develop your site to just sell the packages, and have your customers
use the Web Hosting Control Panel Interface to do all the web site management, or
to also build your own version of the Web Hosting Control Panel. Whichever route
you take you will first need to set up your prices and Web Hosting packages.
Your first step in offering Web Hosting should be to set up Default Retail Pricing
and Packages. This is done in the usual place: My Account --> Settings
In the settings page you will see a section called "product pricing". This section
shows your default retail packages and their prices. Click "change" to modify them.
The Web Hosting Settings page gives you more flexibility to offer hosting than anyone
in the industry.
offers hosting to its resellers at the unit level. You get to create your own packages.
In this page you will see two sections: the "Component Unit Pricing" section and
the "Set Packages" section.
You can now follow the instructions in the box below called "Setting up Pricing
and Packages". Once saved you are ready to offer hosting.
Web Hosting for PDQ Resellers
Your first step in offering Web Hosting on PDQ should be to set up your Default
Retail Prices and Packages.
If you already have a PDQ site published
Go to your PDQ "my site" tab, go to the "services" sub-tab, check on Web Hosting
(note Web Hosting cannot be turned off once enabled), save these changes and go
to the "prices" sub-tab and then the Web Hosting sub-section. Then follow the instructions
in the next section called "Setting up Pricing and Packages".
If you don't already have a published PDQ site
and are setting up your site for the first time ("Sign up tab"), we recommend not
offering it at signup. As soon as you have signed up and published your site, go
to your PDQ "my site" tab, go to the "services" sub-tab, check on Web Hosting (note
Web Hosting cannot be turned off once enabled), save these changes and go to the
"prices" sub-tab and the Web Hosting sub-section. Then follow the instructions in
the next section called "Setting up Pricing and Packages".
The Web Hosting Settings page gives you more flexibility to offer Web Hosting than
anyone in the industry.
offers Web Hosting to its resellers at the unit level. You get to create your own
packages. In this page you will see two sections: the "Component Unit Pricing" section
and the "Set Packages" section.
Setting up pricing and Packages
1. Component Unit Pricing
In this section you get to set prices on each unit of each component.
You will see your cost per component unit contained in each packages, and a text
box right below to enter how much you would like to charge per unit.
- Storage: 1-400
- Bandwidth: 1-150
- Email boxes: 1-30
- MS-SQL Database: 0-30
250MB (no SQL database-7500MB)
Notice that we are now offering quantity discounts (1-4, 5-9, 10-19,
20-29, 30-39, 40-49 and 50+ units).
Example: If your cost is $2.00 per unit of storage (1GB)
and you set your price at $3.00, a package containing 5 units of storage (5GB)
will cost you $10.00 ($2.00x5) and you'll end up charging $15.00 ($3.00x5) per month
for that component.
Set your pricing on all units and save
2. Set Packages
Here you get to configure how many packages you want to offer, what their names
will be, and what combination of components each package will consist of. We have
entered by default 3 packages that your customers will see and purchase if you choose
not to set any custom packages.
This table reflects the prices you have saved above multiplied by the quantity of
each component unit, and adding each component. Once you have entered a name for
the packages you want to offer, you can select each value for each package. Click
"Re-Calculate" every time you have come to a set of values you like. You will get
to see your new cost on the package, and how much you will charge your customers.
Please note that the packages are set values only at the point of purchase. Once
purchased, each package becomes a Web Hosting account where each component can then
be upgraded up to it its maximum offering.
Set your packages and save
You are now ready to offer Web Hosting on your site. (Please see
below if you have reseller sub-accounts)
3. PDQ Resellers
You can now go to the "services" tab in your PDQ management section, and check Web
Hosting "On". Save that setting, and finally publish your site. If you have any
custom header content (in your PDQ management tab called "extras"), your PDQ looking
Web Hosting Control Panel will start off with a simpler header. You can choose to
also apply the same custom header to the Web Hosting control panel by going to the
Extras tab, and checking the "Enable custom header text on Web Hosting" checkbox.
If you have Reseller Sub-Accounts
It is important to know that until you have explicitly set their prices, your reseller
sub-accounts will inherit your reseller prices and your retail prices. However they
will inherit the default
packages. Please be sure to set all of your resellers' pricing quickly as they will
inherit your prices and you won't be making any commission if they sell packages.
They will also not be able to set their custom retail prices until you have explicitly
set their own prices.
If you have reseller sub-accounts you will have to go to the
Resellers --> Sub-Account section of our site and edit each individual account
to give them their new reseller price.
Click on the reseller account you wish to edit. Click on the "Manage Web Hosting
Packages pricing for this account here" link, and you will be taken to this sub-account's
Web Hosting pricing page. Please note that this page is just for pricing, and that
a read only section of your packages configuration will only show for your retail
customers, and doesn't appear for reseller sub-accounts (since they don't inherit
What your reseller sub-accounts Inherit
Before you set their price
After you set their price
The same Reseller costs than the ones you inherited.
Either your default retail prices or
eNom's retail prices if you haven't set your default retail
Their cost will now be the price you set for them in the "manage sub-account" section
If they don't set their default retail prices they inherit yours otherwise theirs
eNom's 3 defaults
eNom's 3 defaults
eNom's 3 defaults or their own (if set)
eNom's 3 defaults or their own (if set)
Frequently Asked Questions (FAQs)
If I have some Web Hosting customers and I want to change my prices, how will current
customers be affected?
Web Hosting works differently in the way that it is the first monthly billing product
we have. All customers having your default pricing get affected by a price change.
So if you augment the per unit price of a quantity of 1-4 storage units by $1.00,
all customers who have a package between 1 and 4 units will be billed an extra $1.00
per unit at the next billing cycle.
One of the bandwidth overage options is a charge of a premium per Gigabyte over.
Do I get a commission?
No. This is a low price which we currently have only to cover our overage costs.
We may in the future allow you to set a price and get a commission on this item
I would like to associate a domain name that's in a different account
You can only associate domains which are in the same account than the Web Hosting
package, or in a direct retail sub-account.