Change in eNom Reseller Agreement Terms and Conditions

This is an important notice from eNom regarding recent changes mandated by the Internet Corporation for Assigned Names & Numbers (ICANN). In December of 2012, ICANN approved and adopted the terms set forth in the Expired Registration Recovery Process (ERRP). The ERRP terms are being incorporated into the eNom Reseller Agreement, effective August 1st, 2013.

You must come into compliance with the ERRP, including the following, by August 31st, 2013:

  1. If you are not utilizing eNom for renewal notifications you need to do the following:

    • a. Prior to expiration, you must notify the registered name holder of the expiration at least two times. Once approximately one month prior to expiration (26-35 days prior to expiration is considered compliant) and once approximately one week prior to expiration (4-10 days prior to expiration is considered compliant).

    • b. Within five days after the expiration of the registration, you must transmit at least one additional expiration notice to the registered name holder that includes instructions for renewing the domain registration.

    • c. Notifications of expiration may be presented in one or more languages, but must be provided in the language of the registration agreement and must be communicated in a manner, such as by email, that does not require affirmative action to receive the notification

    • d. All e-mail communications must be stored for 3 years for auditing purposes.

    If you do not want eNom to send renewal notifications on your behalf, click here.

  2. For registrations deleted within eight days of expiration, beginning at the time of expiration through deletion, you must permit the registered name holder to renew the expired registration. For registrations deleted eight or more days after expiration, beginning at the time of expiration through at least the last eight consecutive days after expiration that the registration is renewable by the registered name holder, you must permit the registered name holder to renew the expired registration.
  3. You must permit the registered name holder to redeem a deleted registration during the redemption grace period, if a redemption grace period is offered by the respective registry.
  4. You must make the renewal fees, post-expiration renewal fees (if different), and the redemption/restore fees reasonably available to registered name holders and prospective registered name holders at the time of registration of a gTLD (at a minimum, these fees must be included on your website and a link to these fees must be included in your registration agreements).
  5. You must describe on your website (if used) the methods used to deliver pre- and post-expiration notifications (this description should generally include communications channels/media that will be used and identification of the point of contact to which the notices will be transmitted, and your registration agreements must include either a similar description of your notification methods or a link to the applicable page(s) on your website where this information is available).

The foregoing is a summary of the ERRP terms, and you should review the complete text of the ERRP to ensure your compliance. If you have any questions or need further assistance, please contact

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