Sets a Website Builder Account to a Cancellation Pending status. The account will be removed at the end of the month it was issued.


Use this command to Cancel a Website Builder account.


All resellers have access to this command.

Implementation on

Log on to with Login ID resellid, password resellpw.

When you choose the Cancel Service link it will call the API Command WSB_CancelAccount command.


The query must meet the following requirements:

  • The login ID and password must be valid.
  • The Website Builder stand-alone account must belong to the login ID making the call.

Input parameters

Build the query string using this syntax:


Parameter Status Description Max Size
UID Required Account login ID 20
PW Required Account password 20
VasItemID Required ID of the Website Builder account ?
Comment Required Comment on why the account is being canceled 255
ReasonID Required Reason for cancellation. Permitted values are:
1 No longer needed
2 Not as expected
3 Price/value
4 Technical issue
5 Support issue
6 Unsupported functionality
7 Other reason not listed
ResponseType Optional Format of response. Permitted values are Text (default), HTML, or XML. 4


Returned parameters and values

Parameter Description
CancelSubscripton true indicates Website Builder account was cancelled, false indicates it was not so look at ErrX
Command Name of command executed
ErrCount The number of errors if any occurred. If greater than zero check the Errx
ErrX Error messages explaining the failure. These can be presented as is back to the client
Done true indicates this entire response has reached you successfully.



  • The default response format is plain text. To receive the response in HTML or XML format, send ResponseType=HTML or ResponseType=XML in your request.
  • Check the return parameter ErrCount. If greater than 0 the transaction failed. The parameterErr(ErrCount) can be presented to the client. Otherwise process the returned parameters as defined above.