1 (425) 274-4500
My Cart

goMobi FAQs


What is goMobi?

goMobi is a service that makes your customers’ businesses easily available to mobile users with a fast and easy mobile website. Millions of people are now using their mobile phones to surf the Internet and look for information and services. goMobi ensures customers can easily find their businesses anywhere, anytime. Thanks to its intuitive and easy-to-use interface, their customers get immediate access on their mobile phone to all the key information about the business and are able contact them with just one click or touch.

Why is it important for my customers to be on the mobile web?

Mobile Web is the place to be: 43% of consumers use their browser to access the internet on their phone… Only 14% use an app and 68% of consumers indicated that if they knew a website had a ‘made-for-mobile’ version, they would make a point to visit it vs. the standard website.

You can help your customers' business reach farther: Over 50% of SMB’s surveyed in 2009 stated they are looking at implementing a mobile website in the next 12 months (Aforementioned data relates to research conducted by HFI on behalf of dotMobi 2009)

What if YOU could solve their problem easily and profitably? Would it double your business?

How are mobile Web sites different than PC sites?

Mobile websites are built to exploit the special characteristics of mobile phones and mobile users to provide the best possible experience to users. Besides adapting to the smaller screen of a mobile phone, they are also made easier to navigate using touch or a keypad and provide more direct access to the information that a customer is more likely to need while on the go.

Even on high-end devices with large touch-screens, a made-for-mobile Website helps visitors quickly become happy customers with content and a design that’s suited to someone in a mobile context for example, customers can use the unique features of the mobile phone to contact the business such as the ‘call us’ feature, where with one touch they call the business and the ‘find us’ feature, which provides access to a Google map showing the business address and allowing the customer to obtain directions from their present location to the business.

What are the benefits to my customers?

goMobi helps your customers address the rapidly growing number of mobile web users, and provides them with an easy and welcoming way to grow their business. goMobi is the perfect solution for a customer looking to capture more business from mobile users: it is easy to set up and maintain, helps them increase their visibility and maximizes every lead.

How does goMobi help to increase a site’s visibility in mobile search engines?

The goMobi site is built using good practice recommendations, as outlined in Google’s Search Engine Optimization Guide, which include creation of a sitemap, well defined page titles and descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site submission to directories.

In addition, the customer can provide keywords for their business, which are used to assist search engines to rank the site’s relevance to an end user’s search request. Links to social network sites will also assist in this process.

Back To Top

How does the 30-day free goMobi trial work?

When a customer signs up for goMobi, they may choose to use the product free of charge for thirty days, if you are offering this option. A third level domain (e.g. xxxx.gomobinow.mobi) will be assigned by you, the registrar (or you can allow them to select one), so that a domain purchase is not necessary to evaluate the product. During the free trial period, the customer can make changes to their goMobi site as desired, according to the information and functionality they want to present to users.

Once the free trial expires, they can upgrade to the Business Package to ensure continuity of service of their goMobi site.

Does goMobi require a .mobi domain name?

goMobi does not require a .mobi domain name. It is recommended to use a .mobi domain for a mobile website, to communicate to the end user that the site is mobile friendly, and to assist search engines to recognize it as a mobile site.

Does the registrant have to use a .mobi domain name or can they get it but use a different one?

It is recommended to use the service with a .mobi domain, to maximize visibility to the user that the site is mobile friendly, but any domain can be utilized.

Can goMobi be used with a third level domain?

Yes. goMobi can be used with sublevels.

Can goMobi be used with any TLD?

goMobi service can be used on any TLD except .TEL.

My customer already has a spare domain name. Can they use it instead of getting another one with goMobi?

For the free trial the service is only available on a 3rd level domain which will be made available by the registrar. Upon purchase, the customer may use any existing domain, or a new domain purchased specifically for their goMobi site.

What happens if the expiration date for the domain is different than goMobi’s one?

The goMobi service is dependent on the availability of the domain to reach the site: therefore if the domain expires, the goMobi site cannot be reached.

If the source site is changed to a different site, how quickly is this reflected on the goMobi site?

The source site content is only used to populate the site the first time. Therefore changing the source site to a different site will have no effect, since the user would have confirmed their settings via the goMobi Setup Assistant. If they have not confirmed their settings, then content from the new source site will be available in minutes.

If modifications are made to the content on the source site, how quickly is this reflected on the goMobi site?

If the goMobi site includes links to content on the source site, then changes to the content on the source site have immediate effect on the content of the goMobi site.

Back To Top

Can a customer delete their domain name but keep goMobi?

Yes they can, provided they remember to specify another domain for their goMobi subscription to keep it reachable.

Does a customer have to renew goMobi at the same time as the domain?

No, they do not have to be renewed together, but for the goMobi service to be reachable, the domain has to be current.

Can we redirect our customers to dotMobi in case of any questions?

dotMobi respects the special relationship between the Registrar and its customers. As part of the goMobi reseller agreement, the Registrar is responsible for providing support to its customers for any aspect related to their goMobi subscription.

For goMobi to work, is an existing website required to use as a source site?

goMobi helps you keep the information on your mobile site in sync with information on your desktop site. However, thanks to its easy to use Setup Assistant, you can easily set up your goMobi as a standalone website.

How soon is a goMobi site live after the service is activated?

Your goMobi site should be open for business from the moment you click the ‘Get Started’ button in the Setup Assistant. Depending on the domain you are using, there might be a certain delay as a result of how quickly the name servers’ information propagates on the Internet.

How quickly are changes made on a source site reflected on the goMobi site?

When content on a source site is modified, which is linked from the goMobi site, changes are reflected immediately. Changes to content such as phone numbers and addresses are not reflected if they have been confirmed as correct via the Setup Assistant. You will need to modify that information manually in the Setup Assistant which is easy to do.

What browsers, phone types and cellular services are supported?

dotMobi’s DeviceAtlas is the most comprehensive and advanced database of mobile phones types and services in the market. goMobi leverages this technology to adapt itself dynamically to the specific phone in the hand of your visitor. From high-end touch-screen devices to lower-end phones, goMobi guarantees the best possible mobile experience to all your mobile customers.

How much content can the mobile site hold/support?

There is no technical limitation to the amount of content that can be put on the site. However, since the site is for mobile consumption, it is recommended to limit content to only that which is of value to the mobile user.

Where is it hosted? Will this company also be hosting my desktop site?

The goMobi service includes hosting of the goMobi site. The business’s desktop website is unaffected by the use of a goMobi site.

How do custom links work with goMobi? – How many custom links can customers add to their goMobi site?

Customers can add links to their goMobi site as desired, which can link to content on their own site, or to third party sites.

Back To Top

Questions? Call sales at
1 (425) 274-4500
Or try our
Visit our Help Center where you can get simple and quick product support.