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Transfer domain names from Dotster to eNom

Overview

This page takes you step by step through the procedure for transferring a domain away from Dotster and into an account at eNom.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.


Transfer Task 1: Verify that the domain name is eligible for transfer

To make sure your domain name can be transferred, check the following:

  • The domain name has been registered for at least 60 days, and has been at Dotster for at least 60 days.
  • The domain name is not in "client update prohibited" status.

Transfer Task 2: Confirm contact information

Before you can transfer a domain, the Registrant and Administrative contact information must be up-to-date at Dotster, because it is these contacts who receive the transfer request and okay the transfer.

To update these contacts at Dotster:

  1. Log on to your account at Dotster.com.
  2. click the "My Domains" tab.
  3. Select the check boxes of the domain you want authorization codes for, or click "Select All".
  4. Open the "Step 2" menu and click "Change Contact Information".
  5. Click "Registrant" or "Administrative". The Registrant and Administrative contacts, especially the email addresses, must be correct to approve transfers.
  6. If you want to apply the same changes to the other contact types, select the check boxes next to the contacts.
  7. Click "Update".
  8. To finalize the change, click "Yes".

Transfer Task 3: Obtain the authorization code or retag the domain name

Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.

To transfer a .com, .net, .org, .info, .biz, .us, .name, .cn, .tw, .cc, or .in domain name, obtain the authorization code from Dotster

  1. Log on to your account at Dotster.com.
  2. Click the "My Domains" tab.
  3. Select the check box next to the domain name you want to transfer.
  4. Open the "Step 2" menu and click "Retrieve Authorization Code".
  5. Click "Go". Dotster's system sends an email containing the authorization code to the domain registrant.

To retag a .uk domain name:

  • Contact Dotster and ask them to retag the domain name to ISP tag eNom.
  • Alternatively, you can retag/detag directly through Nominet, for a fee.
  • When you transfer a .uk domain name, use the Auto verification transfer method.
  • You can submit the transfer requests to eNom and Dotster in any order.
  • If you submit the transfer request to eNom first, you must submit the request to Dotster within a week.
  • If you submit the transfer request to Dotster first, you must submit the request to eNom by the next 8th day of the calendar month.

Transfers of TLDs other than those named above do not require any codes or tags.


Transfer Task 4: Unlock the domain

Before you can transfer a domain away from Dotster, the domain must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domains.

To unlock:

  1. Log on to your account at Dotster.com.
  2. Click the "My Domains" tab.
  3. Select the check box next to the domain name you want to transfer.
  4. Open the "Step 2" menu and click "Unlock these domains".

Transfer Task 5: Transfer the domain name to eNom

Once you have prepared the domain name at Dotster, you're ready to transfer to eNom.

To transfer your domain name to eNom:

  1. Log on to your eNom account.
  2. Navigate to "DOMAINS" > "transfer a domain name".
  3. Select a transfer method ("Autoverification" or "Fax", see Notes below) and click "Next".
  4. List the domain names you want to transfer, one per line. Each line should include the domain name, comma, space, and then the authorization code. Separate each line using the "Enter" key:
    FirstDomainName.com, 11111111
    SecondDomainName.com, 22222222
    ...

  5. Set the "Registrar Lock", "Auto-Renew", "Whois", and "Password" options as you wish.
  6. Click "next".
  7. For Fax transfers, fill in the contact information and click "next".
  8. Click "submit".
  9. When the domain name contacts receive email from eNom asking them to approve the transfer, do so by following the instructions in the email.

Note: To decide whether to use the Auto Verification or Fax transfer method, weigh the following considerations:

  • Auto verification involves approving one domain per approval email; Fax involves assembling and faxing identity verification and a list of domains to transfer.
  • Auto verification is generally easier for transferring small numbers of domains (a dozen or so; more if you donít have convenient access to a fax machine); Fax is easier for transferring larger numbers of domains.
  • Auto verification allows you to transfer domains with different Registrant and Admin contacts; Fax method requires the same Registrant and Admin contact information for all domains listed in the request.
  • If you plan to transfer a large number of domains, but in separate requests, ask eNomís transfer specialists to keep your proof of identity on file so you donít have to resubmit it with every transfer request.
  • Auto verification is the easiest method if you are transferring from a registrar that does not list Registrant or Administrative email addresses.
  • For .uk and .ca names, always use the Auto verification method.

Tracking: Interpreting status messages

After you submit a transfer request, status messages help you track progress and correct any problems that arise.

If Your Transfer Is Rejected: ICANN rules regarding transfer rejections

If your transfer is rejected, reviewing ICANN transfer rules may help you correct the reasons for rejection.

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