Verification email sent to registrant and/or admin contact, but not yet verified

What to do

Have the domain owner at the losing registrar check their email (including their spam folder) for the verification email, and approve the transfer.

If the email address on record at the losing registrar is incorrect, cancel the transfer order at eNom, correct the email address in the losing registrar's Whois, and submit a new transfer request at eNom.

If you are unable to change the email address at the losing registrar, use the fax transfer method when you submit the new transfer order at eNom.

We have received your transfer request and are obtaining the current Whois information in order to generate the verification email.

What to do

No action needed.

We have received and recorded the fax, and are in the process of matching the Whois and finalizing the transfer.

What to do

If the order is in this status for more than one weekday, submit a support ticket.

This account cannot transfer domains.

What to do

Contact our technical support.

Canceled by customer from within the account

What to do

No further action required.

The losing registrar blocked Whois queries for more than a week, so the transfer request automatically canceled.

What to do

Submit a new transfer request.

No transfers are permitted from name-only or traffic-only accounts.

What to do

Push the domain into a regular account, then submit a new transfer request.

"Premium" .tv names must remain at eNom.

What to do

Ask the current owner to push the domain name into your eNom account.

Registrant transfer: Gaining account must already have its account contact registered at CIRA.

What to do

When transfering a .ca name between two registrants the gaining account must already have its account contact registered at CIRA. This error indicates you do not have a CIRA account established yet.

To register your contact information at CIRA:

1. Log on to the account into which you want to transfer the domain.
2. Search for any .ca name that's available (for example, ABC123.ca) and add it to your cart. You will not be ordering the domain, you just need a .ca domain in your cart so you can go through the preconfiguration process.
3. Go to the shopping cart by clicking the "cart" link in the upper right corner of the page.
4. Check the box for the .ca domain and click "preconfigure".

5. Complete the new registrant contact information for this domain.

   (Note: the Registrant contact information will be used as the Administrative contact.)

   This information cannot be changed once the transfer is in process; verify that all information is correct.

6. Click "save" and then click "continue".

   Your contact information is now registered at CIRA.

7. Delete this domain from your cart.
8. When you receive an email from CIRA to verify you meet their registration requirements and to agree to their terms, follow the instructions contained in it.
9. Submit a new transfer request.

The contact information provided with this transfer request was rejected by the .ca registry.

What to do

Submit CIRA-compliant contact information, then submit a new transfer request.

Transfer failed: the Registrant or Administrative contact rejected transfer.

What to do

Resolve the issues that caused the Registrant or Admin contact to reject the transfer (the contacts of record at the losing registrar), and then submit a new transfer order.

The transfer was canceled because neither the Registrant nor the Admin contact responded to verification emails

What to do

Correct the domain's Whois information at the losing registrar, submit a new transfer order, and respond to the verification emails.

Domain is already in this account.

What to do

No further action is needed.

This message appears under two circumstances:

• The domain does not exist -- either the domain name was mistyped or is not currently registered
• The domain is in a status where it cannot be transferred ("REGISTRAR-LOCK", "REGISTRAR-HOLD", “REGISTRY-LOCK”, “REGISTRY-HOLD”, "REDEMPTION PERIOD" or "PENDING DELETE" status are not transferable)

What to do

Check for typographical errors in the transfer request. If there are no typographical errors and you know the domains are currently registered, submit a support ticket.

Submit a new transfer request with the corrected information.

A transfer request for this domain has been submitted by another registrar.

What to do

If you have submitted a transfer request through another registrar, log on to your account at the other registrar and cancel the transfer request.

If you have not submitted a transfer request elsewhere, contact the domain Registrant and Admin contacts and alert them that the transfer requests they receive are not yours.

This message can appear under the following circumstances:

• The domain name is locked at the losing registrar.
• The domain name was registered or transferred fewer than 60 days ago.
• The domain name is in Expired status, and already in an account at eNom.
• The domain name is already in this account.

What to do

If the domain name is locked at the losing registrar, contact the registrar and request lock removal, then submit a new transfer request.

If the domain name was registered fewer than 60 days ago, wait until the domain is older than 60 days, then submit a new transfer request.

If the domain name is expired and is already in an eNom account, log on to the losing account and Push the domain into the gaining account.

If the domain name is already in this account, no action is needed.

The domain name does not exist (often because of a typo in the transfer request) or is a TLD we don't support.

What to do

If the domain was misspelled, submit a new transfer request with the spelling corrected.

If we don't support the TLD, we cannot accept transfer of the domain.

The validation string that is supplied with an auto reseller order was invalid or missing.

What to do

Correct the validation string, and resubmit the transfer request.

This is for .uk domains only. A transfer was created and submitted, but the domain was not retagged to eNom.

What to do

Have the domain retagged at the losing registrar, and submit a new transfer order. If you submit the transfer request first, the name must be retagged within a week or the transfer will fail, so we recommend that you perform each step of the transfer promptly.

Transfer failed due to an invalid EPP key/authorization code.

What to do

Contact current registrar and request that they resync the authorization code and send it to you. Once you have the authorization code, submit a new transfer order.

If this transfer were completed, the expiration date of this domain would exceed ICANN's limit of 10 years from today's date.

What to do

Wait until the domain name's expiration date is 9 years or less from today, then submit a new transfer order.

Registrant information was not provided for a .eu or .ca domain name.

What to do

Provide valid Registrant information, then submit a new transfer request.

The .ca registry allows change of registrant information, or registrant-to-registrant transfer, in retail accounts only.

What to do

Push the domain to a retail account, then submit a new transfer request or change the Registrant information.

This domain name is listed in another transfer order within eNom (though not necessarily within this eNom account).

What to do

Check the transfer orders in this account. If another transfer order exists in this account, no action is needed - the extra transfer request will be canceled automatically.

If the other transfer order wasn't submitted from any of your accounts, contact the Registrant and Administrative contacts for the domain and alert them that they may receive a fraudulent transfer request, which they should refuse.

A transfer order was created, but we never received the signed fax form and/or ID.

What to do

A new transfer order must be submitted.

For fax transfers, valid forms of ID for the domain Registrant or Admin contact include:

• Birth certificate
• Passport
• Current driver's license
• Military ID
• Notarized statement of identity
• Articles of incorporation
• Other government-issued ID

The losing registrar rejected the transfer request.

What to do

Contact the losing registrar, resolve the reasons they rejected the transfer, and submit a new transfer order. If you cannot resolve the problem by working with the losing registrar, submit a support ticket with us.

Your transfer request has failed for unusual reasons.

What to do

Submit a new transfer request. If the transfer fails a second time, contact our Support Center.

The Whois information provided in the transfer request does not match the current Registrant or Admin contact.

When submitting a fax transfer, the Registrant and/or Admin contact information you supply must match the current Whois information (Registrant and/or Admin contact names, addresses, phones, and emails) at the losing registrar.

What to do

Correct the Whois information at the losing registrar, then resubmit the transfer request.

If you are transferring from Go Daddy or Wild West Domains, only update the Admin contact information (they will refuse to transfer the domain name if the Registrant contact information has changed in the last 60 days).

Domain is in the process of transferring to eNom. Transfer has been approved and losing registrar is in the process of releasing the domain.

What to do

No action required.

Domain is in the process of transferring to eNom. Transfer has been approved and losing registrar is in the process of releasing the domain.

What to do

No action required.

Our automated system is comparing the Registrant information in the transfer request to the Whois at the losing registrar.

What to do

No action required.

This transfer request was canceled manually, by us.

What to do

Contact our customer support, or submit a new transfer request.

Usually, this means the transfer order has been successfully created but we are waiting for you to fax a signed authorization form and ID for the domain Registrant or Admin contact.

Occasionally, this message means the transfer request is incomplete. In this case, we send the Billing contact an email describing the problem and how to solve it.

What to do

If you have not faxed a signed authorization form, click the "Print Form" link, then click "Click here to print this page", sign, and fax the form and valid ID to eNom.

Valid forms of ID for the domain Registrant or Admin contact include:

• Birth certificate
• Passport
• Current driver's license
• Military ID
• Notarized statement of identity
• Articles of incorporation
• Other government-issued ID

If you receive an email describing a different problem, follow the instructions in the email.

A transfer has been created, but the user did not click the final "submit" button.

What to do

Click the transfer order ID, and then click the "submit" button.

The domain name has transferred successfully and is in your eNom account.

What to do

No action needed. You're done - congratulations!

The domain is already in this account.

What to do

No action is needed.

The Whois at the losing registrar is not accepting queries.

What to do

No action is needed on your part; we will resolve this problem.