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Domain Folders FAQ


What are domain folders?

Domain folders are virtual folders associated with your domain names that help you categorize and organize your domains. Domain folders are similar to the "labels" or "tags" used on popular email and blogging sites. Using folders, you can stay organized and make certain changes to many domains at once. You can create a folder for your personal domains, and one for your business domains. You can create a different folder for each of your customers' domains. You can create one folder for the domains you plan to renew, and another for those you will let expire. Then, you can easily renew all domains in one folder at once or push them to another account. And if you use Magic Folders, placing domains in the same folder can easily allow you to keep the contact information, DNS servers, or host records in sync. Domain folders and Magic Folders are an easy and logical way to organize and manage your domain portfolio.

What are Magic Folders™?

While standard domain folders allow you to easily label, group, and categorize your domain names, Magic Folders give you even more power to make changes and keep domain settings in sync. You can create Magic Folders with specific settings for registrar lock, auto-renew, passwords, DNS server settings, host records, and contact information. All domains placed in that folder will be automatically updated to match the settings of that folder and each time you change the folder's settings these settings will be updated on all domains in that folder.

There is no limit to how many folders you may create or use and domains may belong to an unlimited number of standard folders. However, in order to avoid conflicting settings, domains may be in only one Magic Folder.

What settings can be managed using Magic Folders?

The following settings may be managed in a Magic Folder:

  • Auto renew
  • Registrar lock
  • Domain access password
  • DNS servers
  • Host records *
  • Contact information

* Magic Folders can only manage the www, @ (none), and * (other) host records.

How do I create a folder?

To access your domain folders, first go to your domain manager by choosing Domains from the navigation menu at the top, and then "my domains." Under the "my domains" tab you will see a "folders" sub tab to view your folders or create new ones.

How do I edit a folder's settings?

From your list of folders, click the "Settings" link. This will bring you to a page where you will be able to choose different settings for the folder. If it is a normal domain folder you will have the options to edit the folder's name, description, and folder type. If it is a Magic Folder you will be able to edit the settings that will be applied to the domains in the folder such as registrar lock, DNS settings, and auto renew. Be sure to click the save button after making changes to any settings for a folder so that it will take effect.

How do I view my list of domain folders?

To access your domain folders first go to your domain manager by choosing Domains from the navigation menu at the top, and then "my domains." Under the "my domains" tab you will see a "folders" sub tab to view your folders.

How many folders can my account hold?

You can have an unlimited amount of folders and Magic Folders.

How many domains can be in a folder, or how many folders can a domain be in?

There is no limit to how many folders you may create or use and domains may belong to an unlimited number of standard folders. However, in order to avoid conflicting settings, domains can be in only one Magic Folder.

How do I add, move, or copy a domain to a folder?

A domain, or group of domains, can be added to a folder by checking the box next to the domain(s) and selecting a folder option from the LIST ACTIONS menu at the bottom of your domain manager page (DOMAINS -> my domains). Using this menu, you may copy, move, or remove the selected domains to/from a folder. Domains can be added to folders from your list of registered names, or you may perform a domain search and add the results to a folder.

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What is the difference between moving a domain to a folder and copying a domain to a folder?

Copying a domain to a folder maintains its association in other folders you have created. This method allows a domain to belong to multiple folders.

Moving a domain to a new folder removes the domain from all other folders and places it exclusively in the new folder.

How do I remove a domain from a folder?

Removing a domain from a folder is almost exactly like adding, copying, or moving a domain to a folder. While viewing a list of domains, check the box next to the domain(s) you wish to remove and choose Remove from folders from the LIST ACTIONS menu at the bottom of the page. Click the GO button to complete your change.

How do I delete a folder?

While viewing your list of folders you will see a Delete link next to each folder. Click this link to delete the folder, and confirm your action. Domains in a folder that is deleted will NOT be deleted. They will simply be disassociated from that folder.

What happens to a domain in a folder if it expires?

Once a domain expires it will be removed from all folders.

How often is synchronization performed on a Magic Folder?

Synchronization is only performed when a domain is added or when a Magic Folder's settings are changed.

What does the Processing Folder icon mean?

When a change is made to the settings of a Magic Folder, the change will be applied immediately to all of the domains in the folder. While this change is being processed, you will see the Processing Folder icon next to the domain(s) affected and the folder name.

How long will it take for domains in a folder to get synchronized?

While many smaller groups of domains in a Magic Folder will be synchronized quickly, it can take up to 48 hours for a large group of domains to synchronize.

What does the Out of Sync Folder icon mean?

The Out of Sync folder icon indicates that one or more domains in a Magic Folder are out of sync with the folder's settings. This can be for any number of reasons, including the case where a domain's settings have been individually modified so that it no longer matches the attributes of the Magic Folder. This can also happen if a setting in a Magic Folder can not be applied to one of the domains in the folder (for example, if a folder sets the Registrar Lock attribute on all domains, but the domain does not support Registrar Lock).

While attempting to update a domain's settings I got an error:
Access Control Violation - Magic Folder Conflict
What does this mean?

You will get an Access Control Violation error if you attempt to change a setting on a domain name in a Magic Folder that is managed by the Magic Folder's settings. If you wish to change this setting for all of the domains in that Magic Folder, edit the folder's settings. If you wish to change this option for only this domain you must remove the domain from the Magic Folder.

Are there any domains that can not be used with Magic Folders?

Expired and hosted domain names can not be used with Magic Folders. Also, certain domains may have restrictions which make them incompatible with certain Magic Folder settings. You can not manage the contact information of any TLD that requires special contact information, such as .us, .co.uk, and .eu, using a Magic Folder. You will also not be able to manage the registrar lock settings for TLDs that do not support registrar lock (.biz, .ca, and others).

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