1 (425) 274-4500
My Cart

Login FAQs


What login information can I edit?

You can edit your password, and the secret question and secret answer we use for identity confirmation.

How can I edit my login information?

To edit your login information, log in. Click "My Info". In the "Login ID and Password Information" section, make any desired changes and click "save changes."

What characters may I use in my password?

You may use alphanumeric characters and the following special characters: * @ - _ . /

How long should my password be?

Your password can be 6 to 20 characters in length.

What are the Secret Question and Secret Answer for?

If you forget your password, we use the Secret Question and Secret Answer to verify your identity before we send your password information to you.

What if I forget my account login ID?

If you forget your login ID, check your old emails. We sent you an email with your login ID when you first created your account.

If you can’t find an email with your login ID, contact us. Once we validate your identity we’ll send your login ID to you.

Can I change my account login ID?

No, you cannot change your login ID. If necessary, you can create a new account under a new login ID.

What if I forget my account password?

If you forget your account password, you can check your old emails. We sent you an email with your account password when you first created your account.

Or, click "Login" and then click "lost password". Type your login ID and then click "Submit". We’ll send your password to the email address on file for this account.

Can I change my password?

Yes. Log in and click "My Info". In the "Login ID and Password Information" section, type your new password in both text boxes and click "save changes".

Back To Top

Questions? Call sales at
1 (425) 274-4500
Or try our
Visit our Help Center where you can get simple and quick product support.