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General FAQs


What’s your business?

We register domain names for you, and offer products and services to put your domain name to work.

What types of payment do you accept?

We accept credit cards, PayPal, check, or wire transfer.

To refill your account, log in and click "My Account". In the "My Account" section click "Refill Account". Follow the instructions for your desired payment method.

Where can I go to see reports for my account?

Log in and click "Reports". Under the type of report you want, click "Run Report". Follow the instructions in the interface to generate the specific type of report.

What kinds of settings are available for my account, and where can I go to select them?

Your settings include contact, credit card, and login information, as well as a variety of options that set properties of each domain name you purchase.

To select your settings, log in. In the "My Account" menu, click "Settings".

What is transfer protection (Registrar-Lock) and why is it useful?

Registrar-Lock protects your domain names from "hijacking": having your domain names stolen by being transferred out of your account without your permission. Enabling the Registrar-Lock setting for all new registrations ensures that your domain names are protected from the moment you register them.

How do I enable Registrar-Lock for future domain name registrations?

To enable Registrar-Lock for future domain name registrations, log in and click "Settings". In the "Do not allow names to be transferred" row select the check box and then click "save changes".

I enabled Registrar-Lock in my settings. Why aren’t my domains locked?

Your account settings only apply to future registrations, not your existing domain names.

To enable Registrar-Lock on all your existing domain names, log in and click "Settings". At the bottom of the page click "Global Edit Wizard". Select "Manual input" and click "next". Select "Registrar-Lock" and click "next". Select "All Domains" and click "next". If there are any domain names you don’t want to protect, select them and click "Remove". When you finish removing domain names, click "next". Select the "Do not allow this name to be transferred" check box and click "next". Click "submit".

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What is Auto Renew and why is it useful?

Auto Renew helps prevent your domain names from expiring. It attempts to renew your domain names 30 days before they expire. If your account balance is insufficient, Auto Renew alerts you by email.

If you enable both Auto Refill and Auto Renew, you can have a high level of certainty that your domain names won’t expire.

How do I enable Auto Renew for future domain name registrations?

To enable Auto Renew for future domain name registrations, log in and click "Settings". Select the "Renew the registration of domain names" check box and click "save changes".

I changed my Auto Renew default settings, but my domain names did not get updated. Why is that?

The default options affect future domain name registrations, not domain names already in your account.

How do I enable Auto Renew for all my current domain names?

To change Auto Renew settings for all your existing domain names, log in and click "Settings". At the bottom of the page click "Global Edit Wizard". Select "Manual input" and click "next". Select "Automatic Renewal" and click "next". Select "All Domains" and click "next". If there are any domain names you don’t want to automatically renew, select the domain name and click "Remove". When you finish removing domain names, click "next". Select the "Attempt to automatically renew" check box and click "next". Click "submit".

How do I enable Auto Renew for one of my existing domain names?

To change settings for one existing domain name, log in and click "My Account". Click "Registered Domains". Click the domain name for which you want to select settings. Click "General Settings". In the "Auto Renew" row select "Enable" and click "save".

What is Auto Refill and why is it useful?

Reseller accounts work from an account balance rather than charging at the time of purchase, Auto Refill replenishes your account balance so you don’t miss domain expiration dates, subscription renewal dates, and the like.

When you enable Auto Refill we charge your credit card an amount you specify, every time your available balance goes below a trigger amount that you specify.

How do I enable Auto Refill?

To enable Auto Refill, log in and click "Settings". Click "reseller" and then click "reseller balance". In the "Account Auto-Refill" section, select "Enable", specify a trigger amount and charge amount, and click "save changes".

In Auto Refill, what is the trigger amount?

The trigger amount is a threshold you set, that signals our Auto Refill system to refill your account balance. If your available balance goes below the trigger amount, Auto Refill charges your credit card and replenishes your reseller account balance.

In Auto Refill, what is the charge amount?

This is the amount we will charge your credit card. For Auto Refill, the amount must be at least $200 and cannot exceed $3000.

Why was the number of points refilled less than the amount charged to my credit card?

There is a 3% refill service charge. For example, refilling your account for $1000 results in 970 points credited toward your account balance.

Where can I edit my account contact information?

To modify your account contact information, log in. Click "My Info". Make any needed changes and click "save changes".

What do you do with the contact information for my account?

When you register a domain name, international rules require that you provide valid contact information which is displayed in the domain name Whois. By default, this information is your account contact information.

If you wish, you can purchase ID Protect, which provides proxy information and a forwarding service. Any communications using the Whois information are sent first to us, and forwarded to you.

We never sell or give your contact information to third parties.

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