We have a zero tolerance spam policy. We monitor the use of our system and services to ensure they are not used for the purpose of sending out unsolicited email. Please use this submission form to enter any issues regarding spam and the use of our services. Your message will be evaluated for merit and acted on where appropriate, and therefore, we reserve the right to use your notice to substantiate the abuse to our customer. We have also taken measures to prevent the abuse of our registration engine, web hosting, and DNS services at a transactions point of origin in an effort to contribute our part to the elimination of spam. Please note that due to the volume of complaints received, unless we need additional information, you will not receive a reply or update from us. Please be assured that we take abuse very seriously and investigate every incident that is reported.
eNom has actively combated illegal online pharmacies through a multi-faceted approach and extensive collaboration with Internet leaders and law enforcement officials.
- eNom is a founding member of the Center for Safe Internet Pharmacies (CSIP), whose mission is to promote safe online pharmacies, and has an active member representative on the board of CSIP.
- Working diligently and pro-actively with LegitScript, the leading source of Internet pharmacy verification, eNom identifies customers violating our terms of service by operating illegal online pharmacies and takes them offline. As a result of this partnership, we have developed an aggressive policy that has led to an exemplary process and success rate in combating â€œrogueâ€ Internet pharmacies.
- Thousands of illegal online pharmacies have been shut down by eNom over the past few years.
- An independent study conducted by academic researchers concluded that our relationship with LegitScript has had the â€œnoticeable effectâ€ of removing a high percentage of these rogue pharmacy domain names from eNom's systems and the Internet.
eNom has a zero tolerance policy for spam and a public track record of responsively and responsibly taking action when we discover spam or security issues with systems registered or hosted with eNom.
- Working closely with many Internet security organizations, we share information critical to combating spam and malware across the Internet. Collaborating with companies like Spamhaus, HostExploit, Arbor, NetCraft, Google and many others, we actively strive to make the Internet a safer environment for consumers.
- We monitor the use of our system and services to ensure they are not used for the purpose of sending out unsolicited email. And we have taken measures to prevent the abuse of our registration engine, web hosting, and DNS services at a transactionâ€™s point of origin â€“ doing our part to eliminate spam.
- eNom works with HostExploit to establish accurate and reliable measurements of spam and malware activities on our systems and our efforts have resulted in our systems being relatively free of harmful spam and malware, as reported by HostExploit.
- eNom investigates and takes appropriate action with every Spam or security report that we receive.
Navigating the complex world of intellectual property rights protection in hundreds of countries and protecting third party rights holders is a full time job for many people at eNom.
- Our staff members have consistently contributed to ICANN policy and process development with respect to Rights Protection. An example is the Community Proposal for the Trademark Clearinghouse for the new gTLD program, where we co-authored this important document submitted to ICANN in October 2012.
- eNom complies with the Uniform Domain Name Dispute Resolution Policy, as approved by ICANN, regarding disputes concerning domain names alleged to infringe the rights of third parties.
- eNom respects the copyright rights of others and expects that the people who use its services do the same. We follow the DMCAâ€™s notice and takedown provisions concerning the removal of materials infringing on the copyright rights of third parties. Please see our Copyright Policy for more information.
- We have established a clear Civil Subpoena Policy and a clear Criminal Subpoena Policy to assist rights holders and law enforcement in investigating abuse and wrong doing.
Domains using our nameservers (name-services.com) for DNS Hosting, URL Redirection, or Email Forwarding may be difficult to track due to the nature of a redirection service. Using the below tool, you can find the true location of a spammed web site or the destination of an email address using our email forwarding service. Use this information to help direct your complaint to the appropriate provider.
Inquiries/Complaints regarding eNom or an eNom reseller are acknowledged immediately through our support interface located here: http://www.enom.com/help/