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Domain FAQs


Domain Registration

What is a domain name?

A domain name is a unique address or identifier on the World Wide Web. One easily recognizable example is google.com: Type that domain name in your browser address bar, and the worldwide system of name servers connects your computer to the content of the Google web site.

Domain names are sometimes referred to as the real estate of the World Wide Web. A domain name gives you exclusive rights to a unique parcel on the Internet landscape.

What is a Premium Domain?

Premium Domains are highly desirable, privately owned domain names offered at a price higher than we normally charge for domain names. These domain names have an established Web presence and a solid traffic history, and are offered at prices commensurate with their value as Internet real estate.

For Premium Domains, you pay the higher price once. In future years the renewal rate is the usual low rate charged for any domain name with that TLD (the extension, such as .com).

How do I find out whether the domain name I’m interested in is available?

Log in. In the "Register A Domain" text box, type the domain name you want to register. Click "GO". The response shows whether the domain name you typed is available, and also shows alternatives and Premium Domains.

If none of the suggested domain names meet your needs, use the search box to check the availability of another domain name.

How do I search for a Premium Domain?

All of our tools for searching regular domain names return Premium Domains alongside the search results for normal domain names.

In addition, we offer a search tool that returns only Premium Domains. To search for Premium Domains, hover on "Domains" and then click "Premium Domains". In the "Enter a search term" box, type a domain name, and then click "Search". The results show available Premium Domains and their prices.

How do I register a domain name?

Log in and search for a domain name or a premium domain.

When you find a domain name you want that is available, select the check box next to it and click "Add to Cart".

Select any services you want to add to your domain name. Double-check the contents of the shopping cart to make sure it contains the items you want to purchase, then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

What is preconfiguration?

Preconfiguration is providing contact and organization information that some country registries require.

Preconfiguration information is often used by registries that have "presence requirements"—requirements that the registrant and/or other contacts live or have documented organizations in the country.

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How do I register a domain name that requires preconfiguration?

Log in. In the "Register A Domain" text box, type the domain name you want to register. Click "GO". Select the check box for the domain name you want and click "Add to Cart". Select any extra services you want. In the row of the domain name that requires preconfiguration, Click the preconfigure icon. Fill in the form and click "Save My Settings". Double-check the contents of the cart and then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

How do I register a list of domain names?

If you already have a list of domain names you want to purchase, and they don’t require preconfiguration, you can use our bulk registration process.

To register a list of domain names, log in. In the "Domains" menu, click "Bulk Tools" and then click "Register Domains in bulk". In the "Domains to Register" text box, type in the domain names you want to register. Complete the rest of the form and click "Add To Cart". Click "Go to my cart". Double-check the contents of the cart and then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

I have six names in my shopping cart awaiting checkout, but there is one name I do not want. Can I delete just that one, or do I have to delete all of them and start over?

You can delete just one name. In the row of the item you don’t want, click the red X.

What forms of payment do you accept for Premium Domains?

For Premium Domains up to $15000, we charge your account balance. For Premium Domains $15000 and over, we offer you the option of using either your account balance or a wire transfer.

If you choose to pay by wire transfer, instructions display when you complete the domain purchase through our shopping cart. The wire transfer must reach us within 10 days of purchase.

How will I know when I gain control of the Premium Domain I’ve purchased?

We send you an order confirmation email when we place the Premium Domain in your account.

What if I change my mind, or spell a name wrong. Can I get my money back?

No, all sales are final, so please double-check before finalizing your purchase.

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How do I manage a Premium Domain?

Manage a Premium Domain as you would any other domain name.

Is there anything I can do to protect my domain names from hijacking?

Yes. We offer Registrar-Lock, which prevents your domain names from being transferred without your permission.

To set Registrar-Lock for all domains you register in the future, log in and click "Settings". Select the "Do not allow names to be transferred" check box. Click "save changes".

To apply Registrar-Lock to all domain names you’ve already registered, log in and click "Settings". At the bottom of the page click "Global Edit Wizard". Select "Manual input" and click "next". Select "Registrar-Lock" and click "next". Select "All Domains" and click "next". Click "next". Confirm that the "Do not allow this name to be transferred" check box is selected and click "next". Click "submit".

Is there anything I can do to protect my domain names from expiring?

Yes. We offer Auto Renew, which renews domain names before they expire. You can set Auto Renew at an account-wide level or for individual domain names.

To set Auto Renew for all domains you will register in the future, log in and click "Settings". On the "default options" tab, select the "Renew the registration of domain names" check box and click "save changes".

To apply Auto Renew to all domain names you’ve already registered, log in and click "Settings". At the bottom of the page click "Global Edit Wizard". Select "Manual input" and click "next". Select "Automatic Renewal" and click "next". Select "All Domains" and click "next". Click "next". Confirm that the "Attempt to automatically renew" check box is selected and click "next". Click "submit".

I want to register all of my domains for 5 years at a time. How do I do this?

Log in and click "Settings". At the top of the "default options" tab select the number of default years, and then click "save changes".

This will apply to all domains that are registered, hosted, or renewed in your account. We cannot provide a refund for extra years purchased by mistake.

Domain Renewals

What is domain name renewal?

When you register a domain name, you gain exclusive rights to that domain name for a period of time but not forever. It’s more like a lease than a purchase. In effect, renewing extends your lease on the domain name.

How do I renew a domain name?

Log in and click "My Account". Click "Registered Domains". Click the domain name you want to renew. Click "Add Years". Use the dropdown menu to select the number of years you want to renew, and click "Checkout Now". Click "Submit Order".

When can I renew a domain name?

You can renew a domain name almost any time, and you can extend the expiration date up to 10 years from current expiration date.

Why is it important to renew my domain name before it expires?

The registry allows a short period of time to renew at your normal registration price, but then they raise the price considerably, and if you don’t pay the grace period redemption price they delete the name. Once the name enters the deletion queue, we lose the ability to retrieve it for you. You have to compete for it on its deletion date, and if you’re able to regain it, it may be expensive. We strongly recommend renewing your domains well in advance of their expiration dates to avoid the frustration and expense of this process.

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